Privacy Policy
Effective Date: November 19, 2025
This Privacy Policy explains how Urban Freight Inc. (“Urban Freight,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website, submit a form, or communicate with us by phone, email, or SMS.
1. Information We Collect
We may collect the following types of information:
- Contact information: name, company name, email address, phone number.
- Business and application information: DOT/MC numbers, equipment details, addresses, insurance information, and other data provided on our forms.
- Website usage information: IP address, browser type, pages visited, and similar analytics data.
- Communication information: records of calls, emails, and SMS messages sent to or from us.
2. How We Use Your Information
We use the information we collect to:
- Review carrier or contractor applications and onboard drivers/partners.
- Provide and manage freight, logistics, and related services.
- Send service-related messages, including load information, updates, and confirmations.
- Send SMS notifications when you consent to receive them.
- Respond to questions, requests for support, or other inquiries.
- Maintain security, prevent fraud, and comply with applicable laws.
3. SMS and Text Messaging
When you provide your mobile number and agree to receive text messages from Urban Freight, you consent to receive SMS messages related to your account, loads, updates, verifications, and other service-related communications.
- Opt-In: You opt in by submitting your phone number through our website forms or by providing it to Urban Freight staff and confirming that you agree to receive SMS messages.
- Opt-Out: You can opt out at any time by texting STOP in reply to any message.
- Help: For help regarding our SMS program, text HELP or contact us using the information below.
- Message frequency: Varies based on your interaction with us and the services you use.
- Charges: Message and data rates may apply. Check with your wireless carrier for details.
For additional details, please review our SMS Terms & Conditions.
4. How We Share Information
We may share your information with:
- Service providers and vendors who help us operate our business (for example, IT, SMS delivery, and compliance tools).
- Shippers, brokers, and other business partners as needed to provide freight and logistics services.
- Government authorities, law enforcement, or other parties when required by law or to protect our rights.
- Other parties with your consent or at your direction.
We do not sell your personal information.
5. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We keep your information only as long as necessary for business purposes, to provide services to you, to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Choices
- You may update or correct certain information by contacting us.
- You may opt out of marketing emails by using the unsubscribe link in those emails.
- You may opt out of SMS messages by texting STOP.
8. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. Your continued use of our website or services after any changes means you accept the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact:
Urban Freight Inc.
2524 E Granada Ave
Fresno, CA 93720
Email: urbanfreightinc21@gmail.com